Authors: Richard Conlow.
Paperback, 120 pages
Publisher: Crisp Learning
Publication Date: 2001-05-15
Edition: 1

Reviews :

    This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance. As a supervisor you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Learning and applying these skills quickly is essential for any supervisor’s success.

Learning Objectives: To describe the new roles and responsibilities that accompanies a promotion to supervisor. To explain the principles and processes of performance management. To provide guidelines for communicating effectively with employees, peers, and managers. To explore how effective coaching skills can lead to increased employee satisfaction and productivity. To provide supervisors with strategies for dealing with organizational change....

Authors: Joseph Phillips.
Hardcover, 431 pages
Publisher: McGraw-Hill Osborne Media
Publication Date: 2008-09-25
Edition: 1

Reviews :

   

Complete coverage of all the material on the PgMP certification exam

Get full coverage of all the material included on the PgMP Program Management Professional exam inside this comprehensive resource. Written by industry expert, trainer, and project management consultant Joseph Phillips, this definitive exam guide covers all three phases of the credential process--the PMI staff review, the multiple-choice exam, and the Multi-rater Assessment--focusing on how to pass the rigorous PgMP exam. Detailed and authoritative, this book serves as both a complete certification study guide and an essential on-the-job reference.

Get full details on all exam topics, including:

• The Project Management InstituteAnd#39;s program management standards
• Benefits and stakeholder management
• Life cycle themes and process groups
• Understanding the relationship between programs and projects
• Managing projects
• Program and team initiation
• Planning for program resources, scope, schedule, budget, procurement, and risk
• Program execution, quality assurance, team development, and vendor interaction
• Monitoring and controlling the program
• Closing the program

The CD-ROM features:

• Two full PgMP practice exams
• Video training
• Score tracker Excel spreadsheet
• Complete electronic book

...

Authors: Jeffrey A. Hoffer. Joey F George. Joseph S Valacich.
Hardcover, 648 pages
Publisher: Prentice Hall
Publication Date: 2007-03-12
Edition: 5

Reviews :

    Complex, challenging, and stimulating, this book addresses information system analysis and design; it is full of information that shows the organizational process that a team of business and systems professionals use to develop and maintain computer-based information systems. It stresses the importance of responding to and anticipating problems through innovative uses of information technology. The book provides an excellent foundation for systems development, then goes on to making the business case, analysis, design, implementation and maintenance. For future systems analysts, or for those information technology that need a great resource for implementing new ideas and strategies for success....

Authors: Annik Stahl.
Paperback, 200 pages
Publisher: Microsoft Press
Publication Date: 2006-06-14


Reviews :

    The Crabby Office Lady’s humorous online column reaches more than 250,000 people a month, and more than 10,000 people view her videos each month. The real Crabby Office Lady, Annik Stahl, has helped Microsoft put a human face on the sometimes frustrating world of work. In this humorous but practical take on how to survive today’s office environment, Microsoft’s very own Crabby Office Lady shows you how to make the most of Microsoft® Office programs so that you can be more efficient, collaborate more effectively, and spend more time doing the things that really matter to you. Topics include:

• Minding your e-mail manners • Customizing Office: toolbars, menus, colors, buttons, fonts, templates, and more • Working with difficult people, collaborating, and surviving office life and culture • Using the "get away from it all" checklist to prepare for vacation, so that you don’t come back to an avalanche of work • Surviving performance reviews: how to track projects, make notes, and keep track of wins and losses on a daily (or weekly) basis, rather than trying to pull it together at the end of the year • Improving ergonomics and using the accessibility features in Office and Microsoft Windows® • Demystifying computer terms, e-mail terms, and general software terms • Working from home: pros, cons, and best practices for telecommuting • Delegating and preparing for effective meetings • Taking advantage of Office Online templates, clip art, training, and the Office Marketplace...

Authors: Ravi Malhotra.
Paperback, 231 pages
Publisher: O'Reilly Media, Inc.
Publication Date: 2002-01
Edition: 1st

Reviews :

    This concise guide offers the basic concepts of IP routing, free of hype and jargon. It begins with the simplest routing protocol, RIP, and then proceeds, in order of complexity, to IGRP, EIGRP, RIP2, OSPF, and finally to BGP. New concepts are presented one at a time in successive chapters. By the end, you will have mastered not only the fundamentals of all the major routing protocols, but also the underlying principles on which they are based. The basic information in IP Routing is designed to help you begin configuring protocols for Cisco routers. Author Ravi Malhotra's use of plain language, analogy, and the recurring example of an imaginary network, which grows in complexity as the book progresses, will help you understand fundamental concepts behind each protocol. Once you master these concepts, you will benefit from the detailed information contained in Cisco manuals and web pages (such as bug lists, new features, design guides, etc). Honed by years of teaching Data Communications at major universities and managing IP networks in production environments, Malhotra's knowledge of this subject makes IP Routing is the ideal primer to Internet routing protocols....

    You've seen the bumper stickers: "If Mama ain't happy, ain't nobody happy." Simply put, Internet Protocol (IP) connectivity is the mama of nearly everything that goes on in information technology. If it's not working right, pretty much nothing else will be working right. IP Routing helps you understand how packets get from one IP address (on one network) to another (on a separate network). This is what the Internet--not to mention all medium-sized and large corporate intranets--is all about. If you're a router technician, you need to understand what's in these pages. That's especially true if you use Cisco Systems equipment. Ravi Malhotra spends time on standard protocols that are used by all router makers, but he devotes significant space to Interior Gateway Routing Protocol (IGRP) and Enhanced IGRP (EIGRP), which are Cisco proprietary. He shows how to do configuration work in Cisco Internetwork Operating System (IOS) exclusively.

In attacking each of the protocols he covers, Malhotra divides his exposition into several parts. First, he explains how to get the protocol running--he provides IOS listings that show how to bring it up on an example network (which he illustrates graphically). He then explains how the protocol assigns metrics to routes, and how it goes about evaluating metrics and choosing routes on the fly (this includes a look at the protocol's routing table structure). There's also coverage of any special features (such as virtual links under Open Shortest Path First--OSPF) and of troubleshooting strategies. Throughout, the author writes clearly, making effective use of graphics and realistic examples. --David Wall

Topics covered: Protocols for finding efficient routes between Internet Protocol (IP) addresses, as those protocols are implemented by Cisco routers. Covered protocols include both versions of Routing Information Protocol (RIP and RIP-2), Interior Gateway Routing Protocol (IGRP), Enhanced IGRP (EIGRP), Open Shortest Path First (OSPF), and Border Gateway Protocol 4 (BGP-4)....

Authors: Deborah Morley.
Paperback, 423 pages
Publisher: Course Technology
Publication Date: 2008-02-15
Edition: 12

Reviews :

    Get a classic, well-rounded introduction to computer concepts with a modern twist! Understanding Computers: Today and Tomorrow will ensure that learners have the comprehensive, current knowledge of computer concepts and issues needed to succeed in our techoecentric society. The completely updated 12th edition offers exciting new coverage of emerging technologies, including Software as a Service (Saas), Web 2.0, dual-mode mobile phones, ZigBee, Net neutrality, and social networking sites....

Authors: Rob Davis.
Paperback, 408 pages
Publisher: Springer
Publication Date: 2008-06-17
Edition: 1

Reviews :

   

ARIS is ranked as the leading Business Process Modelling tool in the Gartner Quadrant for Business Process Analysis and Optimization. The ARIS Design Platform is being used as a business process management (BPM) tool for projects in BPM, quality management, business analysis and design, software development, implementation of service-oriented architectures and so forth.

Following on from Rob Davis’ successful introductory text, ARIS Design Platform: Getting Started with BPM, this new book covers in detail some of the more advanced concepts of using ARIS Business Architect in the new ARIS 7 Design Platform. Written in a reader-friendly style, it contains detailed explanations of key concepts combined with numerous examples, hints and tips gained from many years of practical experience of using ARIS. Topics covered include:

• The Matrix Editor

• Find and Query

• Model Generation

• Method Filters and Method Changes

• Templates and Fonts

• Reports, Semantic Checks and Macros

• Database Administration

• The Symbol Editor

• User Management

This easy-to-follow advanced text is a must-have guide and reference for all users who want to increase their ARIS skills, and for those who need to undertake advanced model and database management.

More information can be found at www.rob-davis.co.uk.

Rob Davis works for British Telecommunications Plc. He has practical knowledge of working with ARIS in industry for over ten years and has already authored two very successful texts on ARIS - Business Process Modelling with ARIS: A Practical Guide and ARIS Design Platform: Getting Started with BPM.

...

Authors: Paul Hathaway.
Paperback, 128 pages
Publisher: Crisp Publications
Publication Date: 1995-06-07
Edition: 1

Reviews :

    An excellent guide if you’re wishing to position yourself for upward professional mobility. This book introduces techniques for developing positive working relationships with those above you in the organization. It’s not easy to "manage your boss," but the tips provided will help you handle and offer both praise and criticism.

Learning Objectives: To explain the characteristics of good employer-employee relationships. To show how to communicate with a boss effectively. To show how to identify types of leadership personalities. To help solve employer-employee relationship problems....

Authors: Susan Snedaker.
Paperback, 456 pages
Publisher: Syngress
Publication Date: 2007-06-08
Edition: 1

Reviews :

    Increase Your Company's Odds of Surviving a Major Disaster

Powerful Earthquake Triggers Tsunami in Pacific. Hurricane Katrina Makes Landfall in the Gulf Coast. Avalanche Buries Highway in Denver. Tornado Touches Down in Georgia. These headlines not only have caught the attention of people around the world, they have had a significant effect on IT professionals as well.

As technology continues to become more integral to corporate operations at every level of the organization, the job of IT has expanded to become almost all-encompassing. These days, it's difficult to find corners of a company that technology does not touch. As a result, the need to plan for potential disruptions to technology services has increased exponentially.

Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) are emerging as the 'next big thing' in corporate IT circles. With distributed networks, increasing demands for confidentiality, integrity and availability of data, and the widespread risks to the security of personal, confidential and sensitive data, no organization can afford to ignore the need for disaster planning.

The British Standards Institute is releasing a new standard for BCP this year, the Disaster Recovery Institute has developed a certification for DRP/BCP professionals in conjunction with the British Standards Institute, trade shows are popping up on this topic and the news is filled with companies facing disasters from all sides.

In this book you will find:

* Complete coverage of the 3 categories of disaster: natural hazards, human-caused hazards, and accidental/ technical hazards.
* Updated information on risks from cyber attacks, rioting, protests, product tampering, bombs, explosions, and terrorism.
* Extensive disaster planning and readiness checklists for IT infrastructure, enterprise applications, servers and desktops.
* Clear guidance on developing alternate work and computing sites and emergency facilities.
* Actionable advice on emergency readiness and response.
* Up-to-date information on the legal implications of data loss following a security breach or disaster.

Featuring Case Studies from:
Deanna Conn, Partner, Quarles & Brady, LLP, information security expert
Debbie Earnest, Disaster Recovery and IT expert
Patty Hoenig, Communications and PR expert

* Complete coverage of the 3 categories of disaster: natural hazards, human-caused hazards, and accidental and technical hazards.
* Only published source of information on the new BCI standards and government requirements.
* Up dated information on recovery from cyber attacks, rioting, protests, product tampering, bombs, explosions, and terrorism....

Authors: James O'Brien. George Marakas.
Hardcover, 576 pages
Publisher: McGraw-Hill/Irwin
Publication Date: 2005-10-26
Edition: 13

Reviews :

    O�Brien�s Introduction to Information Systems 13e continues to reflect the movement toward enterprise-wide business applications. George Marakas from the University of Kansas joins as a co-author on this new edition. New real world case studies correspond with this curriculum shift. The text�s focus is on teaching the general business manager how to use and manage the most current IT technologies such as the Internet, Intranets, and Extranets for enterprise collaboration, and how IT contributes to competitive advantage, reengineering business processes, problem solving, and decision-making.....