Authors: Cliff Ragsdale.
Hardcover, 840 pages
Publisher: South-Western College Pub
Publication Date: 2006-05-03
Edition: 5

Reviews :

    Valuable software, realistic examples, and fascinating topics . . . everything you need to master the most widely used management science techniques using Microsoft® Excel™ is right here! Learning to make decisions in today's business world takes training and experience. Cliff Ragsdale--the respected innovator in the field of management science--is an outstanding guide to help you learn the skills you need, use Microsoft Excel for Windows to implement those skills, and gain the confidence to apply what you learn to real business situations. SPREADSHEET MODELING AND DECISION ANALYSIS gives you step-by-step instructions and annotated screen shots to make examples easy to follow. Plus, interesting sections called The World of Management Science show you how each topic has been applied in a real company....

Authors: Efraim Turban. Jay E. Aronson. Ting-Peng Liang. Ramesh Sharda.
Hardcover, 850 pages
Publisher: Prentice Hall
Publication Date: 2006-12-28
Edition: 8

Reviews :

   

Appropriate for all courses in Decision Support Systems (DSS), computerized decision making tools, and management support systems.

Decision Support and Business Intelligence Systems 8e provides the only comprehensive, up-to-date guide to today's revolutionary management support system technologies, and showcases how they can be used for better decision-making. This completely revised and re-titled edition incorporates the expanded coverage of Business Intelligence and reflects the emphasis that most decision support courses are now taking.

...

Authors: Fred Beisse.
Paperback, 576 pages
Publisher: Course Technology
Publication Date: 2004-06-03
Edition: 3

Reviews :

    A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field....

Authors: Larissa T. Moss. Shaku Atre.
Paperback, 576 pages
Publisher: Addison-Wesley Professional
Publication Date: 2003-03-07

Authors: S. Christian Albright.
Paperback, 704 pages
Publisher: South-Western College Pub
Publication Date: 2006-01-03
Edition: 2

Reviews :

    Learn more effective modeling techniques than ever before! VBA FOR MODELERS: DEVELOPING DECISION SUPPORT SYSTEMS USING MICROSOFT ® EXCEL shows you the easy way to automate methods and models and create special applications. You'll learn sophisticated techniques through a simple and clean interface, so there's no more long nights of trying to make it work. And because it works with Microsoft ® Excel, you'll be saving time while the program crunches all the numbers....

Authors: Ann Raimes.
Spiral-bound, 517 pages
Publisher: Houghton Mifflin Company
Publication Date: 2004-07-20
Edition: 4

Authors: George M. Piskurich. Peter Beckschi. Brandon Hall.
Hardcover, 640 pages
Publisher: McGraw-Hill
Publication Date: 1999-11-05
Edition: 2nd

Reviews :

    This comprehensive companion volume to the bestselling ASTD Training and Development Handbook (Craig, ed.) helps trainers design classroom, self-study, or technology-based training programs. Delivering the latest information on how adults learn best and human performance technology, it shows trainers how to prepare lesson plans, create visual aids, and deliver highly memorable presentations....

    Written by experts working with the nation's leading training organization, this book is a treasure trove of information for trainers on how to go about designing a training program, gathering content, finding subject matter experts, determining what fits your training needs, and much more. ...

Authors: Leo Laporte. Mark Edward Soper.
Paperback, 768 pages
Publisher: Que
Publication Date: 2005-09-16


Reviews :

   

Nurse your PC back to health with a little help from Leo Laporte. Leo Laporte's PC Help Desk in a Book uses a unique, medical dictionary approach, complete with symptoms, diagnosis, and treatment for all of your common and not-so-common PC maladies. Flow-charts will help you correctly diagnose and treat such problems as:

• Windows installation woes
• Storage device tragedies
• Printer problems
• Pesky audio, video and general multimedia mayhem
• Keyboard and mouse afflictions
• Home networking headaches
• Core PC hardware issues
• Application failures
• Viruses, spyware and spam infections

Don't waste time digging through paperwork only to find a tech-support line that is going to cost you an arm and a leg to cure your PC's ailments. Make your own house calls instead with Leo Laporte's PC Help Desk in a Book.

...

Authors: Donna Knapp.
Paperback, 400 pages
Publisher: Course Technology
Publication Date: 2004-11-12
Edition: 2

Reviews :

    This text has been completely revised to focus on new business topics such as trend analysis, root cause analysis, cost benefit analysis, and measuring return on investment. With less of a focus on technology and more of a focus on "soft" and self-management skills, this book will help students succeed as help desk professionals. The chapters on customer satisfaction and listening techniques can be used as quick reference in the work environment, outside of the classroom. Each chapter explores, in detail, a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts....

Authors: Erik Thomsen.
Paperback, 688 pages
Publisher: Wiley
Publication Date: 2002-04-15
Edition: 2

Reviews :

    OLAP enables users to access information from multidimensional data warehouses almost instantly, to view information in any way they like, and to cleanly specify and carry out sophisticated calculations. Although many commercial OLAP tools and products are now available, OLAP is still a difficult and complex technology to master.

• Substantially updated with expanded coverage of implementation methods for data storage, access, and calculation; also, new chapters added to combine OLAP with data warehouse, mining, and decision support tools
• Teaches the best practices for building OLAP models that improve business and organizational decision-making, completely independent of commercial tools, using revised case studies
• Companion Web site provides updates on OLAP standards and tools, code examples, and links to valuable resources

...