Authors: Jacqueline Chapman.
Paperback, 96 pages
Publisher: Hodder & Stoughton Ltd
Publication Date: 2000-08-25


Reviews :

    In modern business practice, the help desk or helpline is commonplace. This text is aimed at the manager who has the task of providing that support to customers, and addresses deciding what your help desk does, recruiting staff, tools for improvement and communications for customer satisfaction....

Authors: Steven J. Murtagh.
Leather Bound, 177 pages
Publisher: Help Desk Institute
Publication Date: 1993-01-01


Reviews :

    Effective use of time is the difference between a well-run department and one that is fighting for survival. Learn how to establish optimum staffing levels for your support center, forecast future staffing requirements, and assign available personnel to meet incoming call demand. And learn techniques to balance staffing levels against level of service and number of staff. This technical research report includes survey results of actual workforce planning methods used by more than 100 organizations. You also receive models on diskette for forecasting staffing requirements and determining the optimal skill mix of agents....

Authors:
Hardcover, 618 pages
Publisher: Springer
Publication Date: 1993-03-05
Edition: 1

Reviews :

    This book examines emerging developments in the decision support system (DSS) field as it enters its third decade. The book is based on the NATO Advanced Study Institute on Recent Developments in Decision Support Systems held in Italy in June 1991. The contributors are an international assortment of active DSS researchers who offer diverse perspectives on DSSs and examine recent advances in the field. There are four major parts to the book. Part 1 is concerned with DSS foundations, including concepts, theories, frameworks and models. Part 2 examines DSS development in terms of tools and methods for building DSSs. Part 3 is concerned with DSS usage and evaluation. Part 4 concludes with presentations of specific DSS applications. Researchers, graduate students and practitioners in the DSS field will find that the book provides a stimulating and current treatment of DSS topics, helping to usher in the next decade of DSS advances....

Authors: Susan Sanderson.
Paperback, pages
Publisher: McGraw-Hill College
Publication Date: 2003-09-01

Authors: Stephen J. Bond.
Digital, 9 pages
Publisher: U.S. Army Intelligence Center and School
Publication Date: 2004-07-01


Reviews :

    This digital document is an article from Military Intelligence Professional Bulletin, published by U.S. Army Intelligence Center and School on July 1, 2004. The length of the article is 2410 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: What is "DCGS-A"?(Army Military Intelligence)(information technology enabled services)
Author: Stephen J. Bond
Publication: Military Intelligence Professional Bulletin (Magazine/Journal)
Date: July 1, 2004
Publisher: U.S. Army Intelligence Center and School
Volume: 30 Issue: 3 Page: 32(5)

Distributed by Thomson Gale...

Authors: Peregrine Wood.
Unknown Binding, 126 pages
Publisher: The Programme
Publication Date: 2000

Authors: Maria LoVasco Tolleson.
Digital, 3 pages
Publisher: Thomson Gale
Publication Date: 2007-07-01


Reviews :

    This digital document is an article from CHIPS, published by Thomson Gale on July 1, 2007. The length of the article is 857 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: SPAWAR Systems Center New Orleans tapped to lead global distance support center help desk consolidation.(The Space and Naval Warfare Systems Center)(Navy's Global Distance Support Center)
Author: Maria LoVasco Tolleson
Publication: CHIPS (Magazine/Journal)
Date: July 1, 2007
Publisher: Thomson Gale
Volume: 25 Issue: 3 Page: 39(1)

Distributed by Thomson Gale...

Authors: Ann Raimes.
Spiral-bound, pages
Publisher: Houghton Mifflin Company
Publication Date: 2005-09-22
Edition: 4

Authors: Zdzislaw Bubnicki.
Kindle Edition, 370 pages
Publisher: Springer
Publication Date: 2004-01-09
Edition: 1

Reviews :

   

A unified and systematic description of analysis and decision problems within a wide class of uncertain systems, described by traditional mathematical methods and by relational knowledge representations.

With special emphasis on uncertain control systems, Professor Bubnicki gives you a unique approach to formal models and design (including stabilization) of uncertain systems, based on uncertain variables and related descriptions.

• Introduction and development of original concepts of uncertain variables and a learning process consisting of knowledge validation and updating.

• Examples concerning the control of manufacturing systems, assembly processes and task distributions in computer systems indicate the possibilities of practical applications and approaches to decision making in uncertain systems.

• Includes special problems such as recognition and control of operations under uncertainty.

• Self-contained.

If you are interested in problems of uncertain control and decision support systems, this will be a valuable addition to your bookshelf. Written for researchers and students in the field of control and information science, this book will also benefit designers of information and control systems.

...

Authors:
Paperback, pages
Publisher: CCTA
Publication Date: 1989