Computers & Internet Books

Technical Support Books
1. Making Sense 2nd Edition Plus Raimes Keys For Writers Plus Helpdesk Cd 4th Edition
2. Model-Based Decision Support Methodology with Environmental Applications (Mathematical Modelling: Theory and Applications)
3. Research in Interactive Design: Proceedings of Virtual Concept 2005
4. Resource directory.(Directory): An article from: Westchester County Business Journal
5. Microsoft Help Desk for Microsoft Windows 98 (Microsoft Help Desk)
6. Designing and Evaluating E-Management Decision Tools: The Integration of Decision and Negotiation Models into Internet-Multimedia Technologies (Integrated Series in Information Systems)
7. Nightmare on earthlink street: Horror stories abound when it comes to isp's help desk. (Feedback).(Letter to the Editor): An article from: Computer User
8. Multistage Fuzzy Control: A Model-Based Approach to Fuzzy Control and Decision Making
9. Making the first call count: Utah health sciences center uses knowledge management software to improve customer service as demand increases.(Help Desk: ... article from: Health Management Technology
10. Frontier Decision Support Concepts: Help Desk, Learning, Fuzzy Diagnoses, Quality Evaluation, Prediction, Evolution

Fall Game Lineup Reviewed
We fragged and plotted through nine of this Fall's major FPS, RTS and RPG releases. Sure, there were many expansion packs as opposed to original titles, but we liked a lot of what we saw in the likes of Day of Defeat: Source, Dawn of War: Winter Assault and Fable: The Lost Chapters, among others.

Parents count the cost of free music (Guardian Unlimited)
Online: Overkill or a fight for survival? Either way, the industry is getting tough on file sharers.

Nokia, China Putian Strike 3G Deal
UPDATED: The wireless equipment vendors say the first products will be released next year.

Market of 2 minds on Red Hat stock (NewsForge: NewsVac)
Demand has strengthened for its computer software. Profit is up and sales are increasing. It is winning against rivals. But just how well the Raleigh company is doing remains a matter of contention. Some see smooth sailing for Red Hat, saying it is back on track after spooking investors last year with management and accounting changes. Others aren't quite as sure. They say Red Hat has yet to prove that its business is solid and must take more steps to eliminate unpredictability in its operat





Books - Digital Business & Culture - Technical Support


Making Sense 2nd Edition Plus Raimes Keys For Writers Plus Helpdesk Cd 4th Edition
Authors: Coleman.
Paperback, pages
Publisher: Houghton Mifflin Company
Publication Date: 2005-04-06
Edition: 2



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View Book 'Model-Based Decision Support Methodology with Environmental Applications (Mathematical Modelling: Theory and Applications)'



Model-Based Decision Support Methodology with Environmental Applications (Mathematical Modelling: Theory and Applications)
Authors:
Hardcover, 492 pages
Publisher: Springer
Publication Date: 2001-02-15
Edition: 1

Reviews :

    The complexity of issues requiring rational decision making grows and thus such decisions are becoming more and more difficult, despite advances in methodology and tools for decision support and in other areas of research. Globalization, interlinks between environmental, industrial, social and political issues, and rapid speed of change all contribute to the increase of this complexity. Specialized knowledge about decision-making processes and their support is increasing, but a large spectrum of approaches presented in the literature is typically illustrated only by simple examples. Moreover, the integration of model-based decision support methodologies and tools with specialized model-based knowledge developed for handling real problems in environmental, engineering, industrial, economical, social and political activities is often not satisfactory.
Therefore, there is a need to present the state of art of methodology and tools for development of model-based decision support systems, and illustrate this state by applications to various complex real-world decision problems.
The monograph reports many years of experience of many researchers, who have not only contributed to the developments in operations research but also succeeded to integrate knowledge and craft of various disciplines into several modern decision support systems which have been applied to actual complex decision-making processes in various fields of policy making. The experience presented in this book will be of value to researchers and practitioners in various fields. The issues discussed in this book gain in importance with the development of the new era of the information society, where information, knowledge, and ways of processing them become a decisive part of human activities. The examples presented in this book illustrate how how various methods and tools of model-based decision support can actually be used for helping modern decision makers that face complex problems.
Overview of the contents: The first part of this three-part book presents the methodological background and characteristics of modern decision-making environment, and the value of model-based decision support thus addressing current challenges of decision support. It also provides the methodology of building and analyzing mathematical models that represent underlying physical and economic processes, and that are useful for modern decision makers at various stages of decision making. These methods support not only the analysis of Pareto-efficient solutions that correspond best to decision maker preferences but also allow the use of other modeling concepts like soft constraints, soft simulation, or inverse simulation.
The second part describes various types of tools that are used for the development of decision support systems. These include tools for modeling, simulation, optimization, tools supporting choice and user interfaces. The described tools are both standard, commercially available, and nonstandard, public domain or shareware software, which are robust enough to be used also for complex applications.
All four environmental applications (regional water quality management, land use planning, cost-effective policies aimed at improving the European air quality, energy planning with environmental implications) presented in the third part of the book rely on many years of cooperation between the authors of the book with several IIASA's projects, and with many researchers from the wide IIASA network of collaborating institutions. All these applications are characterized by an intensive use of model-based decision support.
Finally, the appendix contains a short description of some of the tools described in the book that are available from IIASA, free of charge, for research and educational purposes.
The experiences reported in this book indicate that the development of DSSs for strategic environmental decision making should be a joint effort involving experts in the subject area, modelers, and decision support experts. For the other experiences discussed in this book, the authors stress the importance of good data bases, and good libraries of tools. One of the most important requirements is a modular structure of a DSS that enhances the reusability of system modules. In such modular structures, user interfaces play an important role.
The book shows how modern achievements in mathematical programming and computer sciences may be exploited for supporting decision making, especially about strategic environmental problems. It presents the methodological background of various methods for model-based decision support and reviews methods and tools for model development and analysis. The methods and tools are amply illustrated with extensive applications.
Audience: This book will be of interest to researchers and practitioners in the fields of model development and analysis, model-based decision analysis and support, (particularly in the environment, economics, agriculture, engineering, and negotiations areas) and mathematical programming. For understanding of some parts of the text a background in mathematics and operational research is required but several chapters of the book will be of value also for readers without such a background.
The monograph is also suitable for use as a text book for courses on advanced (Master and Ph.D.) levels for programs on Operations Research, decision analysis, decision support and various environmental studies (depending on the program different parts of the book may be emphasized)....



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View Book 'Research in Interactive Design: Proceedings of Virtual Concept 2005'



Research in Interactive Design: Proceedings of Virtual Concept 2005
Authors:
Paperback, 121 pages
Publisher: Springer
Publication Date: 2006-03-21
Edition: 1

Reviews :

   

Research in Interactive Design presents an in-depth study of new product design methods. Interactive design is an original structured design approach that has recently emerged from transversal research. On the research side, the topic of interactive design is the fruitful result of sophisticated joint studies combining specific numerical engineering theories, original development in design science and industrial engineering, new discoveries in mechatronics and advanced mechanical engineering methods. Additionally, industry benefits from interactive design instruments. Interactive design is a constructive approach that tends to ensure innovation by improving user-integration in the design process, fostering the development of virtual prototypes and providing new powerful ways for collaborative design activities. Interactive design instruments are seen as the extension of traditional CAD tools.

This book provides an accurate overview of the recent research or industrial application in interactive design. The different arguments, taken from the international conference Virtual Concept 2005, will provide the reader with some advanced solutions concerning new methods and tools by discussing:

- modelling techniques: new techniques ensuring the development of high qualified, updated and reduced models being able to represent the behaviour of a process or a product in its environment;

- design solution space exploration: specific instruments dedicated to the identification of suitable design solutions and their virtual representation allowing engineers to have interaction with the virtual worlds;

- interactive process organization: studies highlighting the basic evolutions of a process integrating new instruments of interactive design.

Each subsequent part of the book addresses both advanced techniques and industrial applications of the latest successful research in interactive design. The solutions presented are enhanced by demonstrations of real industrial problem-solving. The different chapters strongly highlight novel solutions for supporting decision-making in a huge field of engineering: product design, manufacturing and assembly, training and risk prevention, Robotics, design for customers, mechanical engineering, etc.

In this book, whether a researcher or an industrialist, the reader will find the most recent interactive design techniques and is sure to extract some significant concepts.

...



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Resource directory.(Directory): An article from: Westchester County Business Journal
Authors:
Digital, 5 pages
Publisher: Thomson Gale
Publication Date: 2006-02-06


Reviews :

    This digital document is an article from Westchester County Business Journal, published by Thomson Gale on February 6, 2006. The length of the article is 1412 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Resource directory.(Directory)
Publication: Westchester County Business Journal (Magazine/Journal)
Date: February 6, 2006
Publisher: Thomson Gale
Volume: 45 Issue: 6 Page: 41(2)

Article Type: Directory

Distributed by Thomson Gale...



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View Book 'Microsoft Help Desk for Microsoft Windows 98 (Microsoft Help Desk)'



Microsoft Help Desk for Microsoft Windows 98 (Microsoft Help Desk)
Authors:
Paperback, 600 pages
Publisher: Microsoft Pr
Publication Date: 2000-04


Reviews :

    New Lower Price!

The Microsoft Windows 98 operating system is the upgrade to Windows that makes computers work better and play better. MICROSOFT HELP DESK FOR MICROSOFT WINDOWS 98 puts a portable, rich source of Microsoft product support solutions at readers' fingertips. The book is a compilation and distillation of key Microsoft support issues and their solutions for Windows 98, based directly on the archives of Microsoft Product Support's KnowledgeBase, and written in clear, understandable language....



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Short News
Apple releases iTunes 4.9 with podcast support
MacNN -... the Internet. You can also transfer podcasts to iPod, for listening on the go." It is available via the Mac OS X software update. ...

Review: ADS NAS Drive kit
ADS Tech recently added a NAS kit to its line of IDE drive enclosures. Jim Buzbee was intrigued by its built-in BitTorrent capability, but found it to be more like a BitTrickle

 


View Book 'Designing and Evaluating E-Management Decision Tools: The Integration of Decision and Negotiation Models into Internet-Multimedia Technologies (Integrated Series in Information Systems)'



Designing and Evaluating E-Management Decision Tools: The Integration of Decision and Negotiation Models into Internet-Multimedia Technologies (Integrated Series in Information Systems)
Authors: Giampiero E.G. Beroggi.
Hardcover, 254 pages
Publisher: Springer
Publication Date: 2004-10-21
Edition: 1

Reviews :

   

Designing and Evaluating E-Managemnet Decision Tools presents the most relevant concepts for designing intelligent decision tools in an Internet-based multimedia environment and assessing the tools using concepts of statistical design of experiments. The design principle is based on the visual interactive decision modeling (VIDEMO) paradigm. Several case studies are discussed in detail, referring to online preference elicitation, collaborative decision making, negotiation and conflict resolution, and marketing decision optimization. 

(See www.beroggi.net for more info on the book and Visual Interactive Decision Modeling)

...



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Nightmare on earthlink street: Horror stories abound when it comes to isp's help desk. (Feedback).(Letter to the Editor): An article from: Computer User
Authors:
Digital, 3 pages
Publisher: MSP Communications
Publication Date: 2001-04-01


Reviews :

    This digital document is an article from Computer User, published by MSP Communications on April 1, 2001. The length of the article is 894 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Nightmare on earthlink street: Horror stories abound when it comes to isp's help desk. (Feedback).(Letter to the Editor)
Publication: Computer User (Magazine/Journal)
Date: April 1, 2001
Publisher: MSP Communications
Volume: 19 Issue: 4 Page: 10(1)

Article Type: Letter to the Editor

Distributed by Thomson Gale...



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View Book 'Multistage Fuzzy Control: A Model-Based Approach to Fuzzy Control and Decision Making'



Multistage Fuzzy Control: A Model-Based Approach to Fuzzy Control and Decision Making
Authors: Janusz Kacprzyk.
Paperback, 338 pages
Publisher: Wiley
Publication Date: 1997-04


Reviews :

    Multistage Fuzzy Control a model-based approach to fuzzy control and decision making Fuzzy techniques are used to cope with imprecision in the control process. This authoritative book explains the essential principles of fuzzy logic and describes both the theoretical and practical advantages of the new model-based, prescriptive approach. Professor Kacprzyk offers a comprehensive and in depth examination of the issues underlying multistage control and decision analysis, addressing in particular fuzzy dynamic systems, fuzzy events, fuzzy probabilities and fuzzy quantifiers. The text also comprises an introduction to the basic concepts of fuzzy sets, fuzzy logic and fuzzy systems, complemented by real-world examples of the use of the model-based prescriptive approach to improve the efficiency of fuzzy control systems. Highly experienced in fuzzy control research, the author identifies new trends in the development of fuzzy sets and their direct application to decision-making processes. Fuzzy control engineers, researchers and postgraduate students will find this an ideal reference, offering a wealth of ideas for enhancing the performance of fuzzy control systems and equipping them with the tools to resolve genuine problems. Multistage Fuzzy Control is an essential handbook for those wishing to resolve real-world problems in control and decision analysis through the use of fuzzy-logic-based methods....



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Making the first call count: Utah health sciences center uses knowledge management software to improve customer service as demand increases.(Help Desk: ... article from: Health Management Technology
Authors: Greg McFarlane.
Digital, 5 pages
Publisher: Thomson Gale
Publication Date: 2006-01-01


Reviews :

    This digital document is an article from Health Management Technology, published by Thomson Gale on January 1, 2006. The length of the article is 1484 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Making the first call count: Utah health sciences center uses knowledge management software to improve customer service as demand increases.(Help Desk: Case History)
Author: Greg McFarlane
Publication: Health Management Technology (Magazine/Journal)
Date: January 1, 2006
Publisher: Thomson Gale
Volume: 27 Issue: 1 Page: 52(2)

Distributed by Thomson Gale...



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View Book 'Frontier Decision Support Concepts: Help Desk, Learning, Fuzzy Diagnoses, Quality Evaluation, Prediction, Evolution'



Frontier Decision Support Concepts: Help Desk, Learning, Fuzzy Diagnoses, Quality Evaluation, Prediction, Evolution
Authors: Vito Leonardo Plantamura. Branko Soucek.
Paperback, 320 pages
Publisher: Wiley-Interscience
Publication Date: 1994-08


Reviews :

    Focusing on frontier decision support concepts, this handbook provides detailed explanations of the underlying principles, and then concentrates on real problems and applications. The text describes tools and methods, including the computer implementation of software packages on PCs, networks, single processor machines and high speed parallel and optical systems; the amount of processing required; editing and man-machine interfaces; simulation runs; results and performance measurements; block diagrams; recipes and solutions....



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Computers & Internet News
PayKiosks Internet Terminals begins Wireless Internet Kiosk rollout in All American truck stops
May 1, 2005 - PayKiosks Internet Terminals completed their first of many wireless (Wi-Fi) installations for the All American group of truck stops and travel plazas.

Intel Considers New brand
Intel plays with the idea to introduce a new brand name and a new sequence numbering system for its upcoming Yonah mobile dual-core processor, TG Daily has learned. Sources indicated that Intel will introduce a completely new numbering system consisting of letters and numbers for the dual-core chip and low-power single-core Yonah chips.

Act of War: Direct Action
From the sands of Northern Africa to San Francisco's Golden Gate, this Real Time Strategy game has a lot of unique battlegrounds. But does this title have what it takes to be truly great?

 

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