Authors: Course Technology.
CD-ROM, pages
Publisher: Course Technology Thomson Learning
Publication Date: 2000

Authors: Rachel A. Ormsby.
Unknown Binding, pages
Publisher: National Aeronautics and Space Administration, Langley Research Center
Publication Date: 1994

Authors: Mia Schiffman Melanson.
Paperback, 30 pages
Publisher: Help Desk Institute
Publication Date: 1998-01-01


Reviews :

    World-class performance is no accident. Whether on the playing field or in the support center, people need training, practice, and good coaching to achieve excellence. Mia Melanson, a performance consultant, explains the coaching process as a series of simple steps. You'll see why coaching is different from managing and learn how to build a high performance support center--one player at a time....

Authors: Alexander Braun.
Hardcover, 168 pages
Publisher: Springer
Publication Date: 2003-05-19
Edition: 1

Reviews :

    Das Internet bietet Unternehmen und Kunden ganz neue Kommunikationsmöglichkeiten. Via Corporate-Website der Unternehmen können sich Kunden 24 Stunden am Tag mit Informationen über das Unternehmen versorgen. Dies ermöglicht Unternehmen direkten Einfluss auf ihre Kunden auszuüben und gleichzeitig umfangreiche Informationen über diese zu sammeln. Auf der anderen Seite belastet der Anspruch der permanenten Verfügbarkeit zur Gewährleistung eines optimalen Kundenservices das Kundenservice-Potential der Unternehmen. Chatbots entlasten Call-Center und Customer-Support-Abteilungen, da sie bereits 80 % der gestellten Fragen direkt via Website beantworten können. Sie sind 24 Stunden am Tag verfügbar, Kosten werden reduziert. Ferner wird den Benutzern der Umgang mit der Website erleichtert. Die automatisch dokumentierten Unterhaltungen liefern zudem konkrete Einblicke in den tatsächlichen Informationsbedarf der Kunden....

Authors: USA Compliance Products.
Ring-bound, pages
Publisher: USA Compliance Products Inc.
Publication Date: 2003


Reviews :

    Indexed reference guide covering many workplace issiues....

Authors: Charles E. Ebeling.
Unknown Binding, pages
Publisher: University of Dayton, Engineering Management and Systems Dept. National Aeronautics and Space Administration National Technical Information Service, distributor
Publication Date: 1992

Authors:
Paperback, 307 pages
Publisher: Springer
Publication Date: 2003-04-28
Edition: 1

Reviews :

   

The 20 revised full papers presented in this book together with 4 section surveys were carefully reviewed and selected from the papers contributed to the 14th International Conference on Applications of Prolog, INAP 2001, held in Tokyo, Japan, in October 2002.

The papers are devoted to the four tightly interwoven aspects knowledge acquisition, knowledge management, knowledge processing, and knowledge distribution, all in the context of the World Wide Web; they are organized in topical sections on Web languages and logic, knowlege acquisition and knowledge representation, decision support by advanced logic programming, and Web-knowledge management and data mining.

The book is targeted to designers and users of e-business systems and e-government systems, for IT professionals who build such systems, as well as for the wider audience interested in the technical background of knowledge processing for the Web.

...

Authors: Robert J. Thierauf.
Hardcover, 321 pages
Publisher: Quorum Books
Publication Date: 1989-06-26


Reviews :

    Written primarily for information systems managers, systems analysts, and end users who interface with them, this volume explores the group approach to decision support systems. As Thierauf points out, group decision making enhances the effectiveness of overall organizational decision making by eliminating some of the shortcomings--particularly the potential for uncorrected error--of individual decision making. When the collective expertise of the group is combined with the objective findings from a computerized mode of operation designed to help the decision making process, group decision support systems are the result. Thierauf explains the principles of group decision support systems, demonstrates their practical applications, and describes methods that can be used to design effective group decision support systems. The book begins by presenting the underlying framework for group decision support systems and examining the characteristics of decision making in the group environment. There follows two chapters which offer a comprehensive treatment of the hardware and software necessary and one devoted to work redesign and the development of group decision support systems. The final section addresses the applications of group decision support systems to strategic planning, marketing, manufacturing, accounting, and personnel. Numerous figures illustrate points made in the text. An important contribution to the MIS literature, this book both delineates the need for more widespread use of group decision support systems and clearly explains how to implement such systems in every area of business operations....

Authors: Malcolm Fry.
Unknown Binding, 132 pages
Publisher: Protocol International Publications
Publication Date: 1989

Authors: Julie L. Mohr.
Spiral-bound, 168 pages
Publisher: BlueprintAudits.com
Publication Date: 2006-01-02


Reviews :

    Believe it or not! A parent-child relationship has nothing to do with Freud, a jump and run has nothing to do with COPS, a hot swap has nothing to do with reality TV and a hub is not a member of your family. Take it from this guru common ordinary words mean something completely different to us techies. The Help Desk Dictionary has captured nearly 1000 eclectic terms from the technical to generally accepted slang. If it has something to do with help desks, we define it and re-define it in The Help Desk Dictionary. The Help Desk Dictionary is an indispensable resource for help desk managers, technical analysts and IT managers who need a definitive source of industry service and support terms. The book defines key metrics, support models, certifications, industry organizations, service management methodologies, and technical terms from the desktop through the network all the way out to the WWW. Standardize the IT lingo in your organization with this addition to your information technology library!...